Introduction

Welcome to Childcare Temps ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect childcare professionals with families, schools, and childcare centers.

Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Profile photos and professional headshots
• Date of birth and age verification
• Professional credentials and certifications
• Background check results and related documentation
• Work history and employment references

Professional Documents

• Background check reports
• CPR and First Aid certifications
• Education certificates and degrees
• Professional references and recommendation letters
• Liability insurance certificates
• Government-issued identification documents

Usage Information

• Messages and communications between users
• Search queries and filter preferences
• Booking history and work schedules
• Ratings, reviews, and feedback
• Payment arrangement discussions
• Dispute and resolution communications

Technical Information

• IP address and device information
• Browser type and operating system
• Log data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

• Platform Operations: To create and maintain your account, facilitate bookings, and enable communication between temps and clients
• Verification & Safety: To verify credentials, conduct background checks, and maintain platform safety
• Matching Services: To match childcare temps with appropriate opportunities based on skills, location, and availability
• Distance Calculations: Client street addresses are used to calculate accurate distances to temps. Full addresses are only shared with temps after booking confirmation.
• Payment Facilitation: To track hours worked, generate timesheets, and facilitate payment discussions between parties
• Quality Assurance: To manage ratings, reviews, and reputation scores
• Customer Support: To respond to inquiries, resolve disputes, and provide assistance
• Platform Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and enforce our terms
• Communications: To send service updates, notifications, and promotional materials (with your consent)

Information Sharing

With Other Users

When you create a profile as a childcare temp, your information (name, photo, bio, certifications, ratings, and availability) is visible to subscribed clients. For clients: only your city, state, and zip code are visible during browsing. Your full street address is only shared with temps after you confirm a booking with them.

Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud storage and hosting services
• Email and communication services
• Analytics providers
• Customer support tools

Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, property, or safety of Childcare Temps, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Children's Privacy

Our platform is designed for adults aged 18 and older. We do not knowingly collect information from children under 18. While our service involves childcare, we do not collect information directly from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to sensitive documents

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at info@childcaretemps.com

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:

• Legal compliance and dispute resolution (typically 7 years)
• Background check records (as required by law)
• Anonymized analytics data
• Communications logs for safety purposes

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized features
• Improve security

You can control cookies through your browser settings, though this may limit platform functionality.

State-Specific Rights

California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR including data portability, the right to be forgotten, and the right to lodge a complaint with your local data protection authority.

Third-Party Links

Our platform may contain links to third-party websites (such as Zoom for meetings). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of the platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: